This policy governs how to return an item to us that you have purchased. We want you to be happy with anything you purchase from us. If you are unhappy with something, please let us know as soon as possible, and follow the guidance here.
How long do I have to return an item?
Generally people decide quickly if an item is not suitable. We appreciate that sometimes a size may be wrong or a colour choice less than ideal. Please try to return items to us quickly so that we can organise a replacement. It can take up to 7 days to return an item to us, and all items must be received within 31 days from purchase.
How should the item be packed?
Please pack items carefully, ideally in their original packaging and in original, unused condition. Please remember that all items remain your responsibility until they are safely received by us. Damaged or soiled items may not be refunded.
What should be included?
Please ensure that you include everything, including any instruction booklets or accessories you wish to return. Please let us know why you are returning your item, and if you want a replacement or a refund. You can do this on email or include a note in your parcel. Please include a copy of your delivery note as this helps us identify you and your items quickly
How do I return an item?
For larger items, including jackets and vests, please return using our preferred courier service, UKMail / DHL. Complete the details for collection and delivery, and select X-Large as the parcel size. If you wish us to collect your items, we can arrange this, please use this form to make arrangements. This is a chargeable service and any fees will be explained to you when we receive your booking.
Do I have to pay for return postage?
Yes. We try to keep our prices as low as possible, and of course sometimes this means you will have to pay to return something to us. If we are swapping out an item (say swapping a size) then generally you will not be asked to pay for the returned item. Please contact us if all you need is to exchange one size for another.
Returning an item from outside the UK?
Please contact us so that we can advise of the best approach. We may be able to help you with a local returns address for your country, or advise on the most efficient courier service for your location. Refund of returned postage or courier is subject to our agreement, and may be limited to the original charge made when you purchased the item. Once we have acknowledged receipt of your item, we will process any refund or exchange required immediately.
What about smaller items?
Smaller items, e.g. baselayers, t-shirts, lanyards, accessories etc., can be returned by Royal Mail. Please note that CO2 Canisters CANNOT be returned by Royal Mail as these are a restricted item and Royal Mail may destroy your entire parcel! These items should be returned using the UKMail / DHL courier service.
What is your return address?
Love Life and Ride Ltd [Returns] 16 Minden Close Wokingham Berkshire RG41 3UG UNITED KINGDOM
How do I know when you have received my return?
Once we receive your return, we will email you to acknowledge receipt. If you have requested a replacement, we will advise you when we despatch.
When will you process any refund?
Once we have acknowledged receipt of your return, we will process your refund securely through SagePay, our Payment Services Provider. Refunds can take up to 14 days to complete. If you have any concern about a refund, please contact us by telephone or email. Please see our refund policy for more information.
How can I contact you about my return?
If you have any questions about your return, please telephone or email us. Our contact information is on the delivery note, and you may telephone us on +44(0)118 328 0338